At Kosh, we respect and value your privacy. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you use our website or interact with us on social media or via email.

By using our website or services, you consent to the practices described in this policy.

1. Information We Collect
We collect the following types of personal information when you interact with us:

Name, phone number, email address, and shipping address
Payment information (processed securely via third-party gateways—we do not store your card details)
Communication details (WhatsApp messages, Instagram DMs, or emails you send us)
Browsing data such as your IP address, location, device information, and pages viewed (collected via cookies and analytics tools)
2. How We Use Your Information
We use your information to:

Process and fulfill your orders
Contact you regarding your purchases, support requests, or updates
Send marketing communications (only if you opt in)
Improve our website experience and services
Prevent fraud and ensure platform security
3. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and understand customer behavior.
You can disable cookies through your browser settings, but doing so may affect certain website features.
4. Sharing Your Information

We do not sell or rent your personal information to any third party.
We may share necessary data with:
Payment gateways for transaction processing
Shipping and courier services to deliver your orders
IT service providers (such as website hosting) who help us operate our business
All such parties are required to keep your information confidential.
5. Data Protection

We take appropriate technical and organizational measures to protect your information from unauthorized access, misuse, or disclosure.
However, no online system is 100% secure, so we cannot guarantee absolute security.
6. Your Rights

You can request access to your personal information we hold.
You can request corrections or updates to your information.
You can ask us to delete your information (except where we’re legally required to keep it).
To do any of the above, please email us at thekoshco@gmail.com
7. Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. External Links
Our website or Instagram page may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites.

9. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our website after changes implies your acceptance.